The main goal of my research was to provide more insight into how the resources in one of the freight buildings of KLM Cargo could be controlled to improve the efficiency of workload management.
KLM Cargo is the freight division of KLM, the Royal Dutch Airlines. The home base is at Amsterdam Airport Schiphol, where this research took place. It has a hub-function, where freight arrives and departs by truck as well as by aircraft. World Port, one of the three freight buildings of the KLM Cargo HUB, handles freight that has to be flown to an intercontinental destination. The research focused on this part of the KLM Cargo HUB.